Refund policy

We only entertain the requests for replacement, return or refund only if the request is raised within 24 hours of receiving the product. The customers can also raise the request for return or refund even before the product is delivered. In other words, we SHALL NOT entertain any requests for replacement, return or refund after 24 hours from the date of delivery of the product.

Before making any request for replacement or return kindly note that we shall process the request for replacement or return only under following circumstances:

1. Initiating the Return:
Kindly inform us of your intent to return the parcel within 24 hours of receiving it. You can contact our customer support team at vastradi01@gmail.com to initiate the return process.

2. Recording the Unboxing:
For our records and to assist in resolving any issues, we request that you create a video while opening the parcel and Video must be continuous. Please share the video with us via email at vastradi01@gmail.com.

3. Return Packaging:
Ensure that the product is returned in its original packaging, with all labels and tags intact. Use the company's provided label and packet for the return.

4. Return Shipping Cost:
The cost of returning the parcel will be the responsibility of the customer. We recommend using a reliable shipping service to ensure the safe return of the product.

5. Refund Process:
Once we receive the returned parcel and verify the condition of the product, we will initiate the refund process promptly. The refunded amount will be transferred to your account using the original payment method.

6. Inspection Process:
Upon receiving the returned parcel, our quality control team will thoroughly inspect the product to ensure it meets our return criteria. This process is to guarantee that you receive a fair and prompt resolution.

7. Refund Timeline:
The refund process will be initiated as soon as the product passes our inspection. Please allow [6-7 business days] for the refund to reflect in your account. The exact timeline may vary depending on your financial institution.

8. Exchange Option:
If you wish to exchange the product for an alternative size, color, or style, please indicate your preference when contacting our customer support team. We will do our best to accommodate your request, subject to product availability.

9. Contact Information:
For any further assistance or queries regarding your return, please feel free to contact our customer support team at vastradi01@gmail.com. Our representatives will be happy to guide you through the process.

10. Non-Returnable Items:
Stitched products, men's wear and children's wear, jewelery are non-refundable as these are made as per the customer's requirement.

For any query or delay in the process, please contact us on at vastradi01@gmail.com.