FAQs
1. What types of clothing do you offer?
We offer a wide range of Indian Ethnic wear for Women, men,s and kid's:
Women’s Clothing: Sarees, Suits, Lehengas, Dresses, Tops, Skirts, etc.
Men’s Clothing: Indo Western, Jodhpuri Suit, Jackets, Kurta Pajama, etc
Kids' Clothing: Salwar Suit Set, Girls Gown, Lehenga Choli, Lehenga Suits, Kurta Set, Dhoti Kurta Set, Kurta Pyjama Set, Boys Sherwani
Accessories: Jewellery, Scarves, and more.
2. What sizes do you carry?
Our sizes vary depending on the item, but we typically carry sizes XS to 4XL. Be sure to check the size guide on each product page for more specific information.
3. How do I choose the right size?
Each product page includes a size chart for reference. We recommend measuring yourself and comparing your measurements to the size chart to ensure the best fit.
4. What materials are your clothes made from?
We use a variety of high-quality materials, including cotton, polyester, silk, wool, and more. Material information for each item is listed in the product details.
5. Do you ship internationally?
Yes, we ship worldwide! Shipping fees and delivery times vary depending on the destination. Please check our shipping policy for more information.
6. How long will it take to receive my order?
Shipping times depend on your location. Orders typically ship within [3-4 business days], and delivery times are as follows:
Domestic: 5-7 business days
International: 10-15 business days
7. What is your return/exchange policy?
We offer a [3-day return/exchange] policy for unused, unworn items with the original tags. If you are not satisfied with your purchase, you can return or exchange the item within this period. Check our return policy for detailed instructions.
8. How do I initiate a return or exchange?
To start a return or exchange, please visit our [Returns & Exchanges] page or contact our customer service team at [support email]. Be sure to include your order number and the reason for the return/exchange.
9. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts and be the first to know about our sales. We also offer seasonal promotions, which you can find on our homepage or through our social media channels.
10. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal.
11. How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
12. Can I cancel or modify my order after it has been placed?
We process orders quickly, but if you need to make changes or cancel your order, please contact us immediately at [support email]. We will do our best to accommodate your request.
13. How can I contact customer service?
You can reach our customer service team via email at [support email] or by filling out the contact form on our website. Our team is available from [10.00 AM to 8.00 PM IST] on weekdays.
14. Do you offer gift cards?
Yes! We offer gift cards in various denominations. You can purchase them directly from our store.
15. What is Vastradi.com?
Vastradi.com is a leading online store offering a wide range of Indian ethnic wear including sarees, lehengas, suits, kurtis, men's ethnic wear, and jewelry for all occasions.
16. Is Vastradi.com a reliable website?
Yes, Vastradi is a trusted e-commerce platform with secure payment methods, quality products, and excellent customer support.
17. Does Vastradi sell authentic Indian ethnic wear?
Yes, we curate authentic ethnic wear sourced from reputed designers and trusted manufacturers.
18. Where is Vastradi based?
Vastradi operates primarily in India but ships worldwide.
19. What types of ethnic wear are available on Vastradi?
Sarees, lehengas, salwar suits, gowns, kurtis, men's wear, kids wear, and ethnic jewelry.
20. Do you offer traditional outfits for festivals like Diwali and Navratri?
Yes, we have a special festive collection curated for occasions like Diwali, Navratri, weddings, and more.
21. Can I find bridal wear on Vastradi.com?
Yes, our bridal collection includes lehengas, sarees, and accessories perfect for weddings.
22. What kinds of sarees are available on Vastradi?
We offer silk, cotton, chiffon, georgette, banarasi, designer, and party-wear sarees.
23. Are the lehengas on Vastradi suitable for weddings?
Yes, our lehenga collection includes bridal, party, and casual lehengas.
24. Do you sell ready-to-wear suits or only stitched ones?
We offer both unstitched fabrics and ready-to-wear stitched suits.
25. Can I find plus-size ethnic wear on Vastradi?
Yes, we provide a variety of sizes including plus-size options.
26. Are the fabrics used in your products genuine?
Absolutely. We ensure all fabrics are authentic and high-quality.
27. Do you have men's ethnic wear?
Yes, including kurtas, sherwanis, jackets, and accessories.
28. Can I buy kids ethnic wear on Vastradi?
Yes, we offer festive and casual ethnic wear for kids.
29. How can I place an order on Vastradi.com?
Browse the collection, select your product, choose size/color, add to cart, and proceed to checkout.
30. Is registration mandatory to order?
No, guest checkout is available, but registering helps track orders easily.
31. Can I cancel my order after placing it?
Orders can be canceled within a limited time before shipping. Contact customer support ASAP.
32. How do I track my order?
After shipping, tracking details are emailed or available in your account under 'My Orders.'
33. Can I modify my order after placing it?
Changes can be requested before dispatch by contacting customer support.
34. Do you offer COD (Cash on Delivery)?
Yes, COD is available for select pin codes in India.
35. What payment methods are accepted?
We accept credit/debit cards, net banking, UPI, wallets, and COD.
36. Is online payment secure on Vastradi.com?
Yes, we use SSL encryption and trusted payment gateways to ensure security.
37. Can I use multiple payment methods for one order?
No, one payment method per order is accepted.
38. Do you offer EMI or installment options?
EMI is available on select credit cards.
39. Is my personal information safe with Vastradi?
Yes, we follow strict privacy policies to protect user data.
40. Do you deliver outside India?
Yes, international shipping is available to select countries.
41. What are the delivery charges?
Delivery charges vary by location and order value; free shipping is available on orders above a certain amount.
42. How long does delivery take?
Typically 5-10 business days for domestic orders; international delivery may take longer.
43. Can I choose express shipping?
Yes, express delivery options are available at checkout.
44. What if my package is delayed?
Contact customer support with your order ID for updates.
45. Do you offer tracking for international orders?
Yes, tracking details are provided via email.
46. What is the return policy on Vastradi?
Returns are accepted within 7-15 days of delivery on eligible products in original condition.
47. How do I return a product?
Initiate a return request via your account or contact customer support.
48. Can I exchange my product?
Exchanges are possible based on availability; contact support for assistance.
49. When will I get my refund?
Refunds are processed within 7-10 business days after the returned product is received.
50. Are return shipping charges covered by Vastradi?
Return shipping charges apply only if the return is not due to our error.
51. Can I return customized or stitched products?
Customized or tailored items are generally non-returnable unless defective.
52. How do I care for my sarees and lehengas?
Follow fabric-specific care instructions, usually dry cleaning recommended for silk and embroidery.
53. Are your products inspected for quality?
Yes, every item undergoes a strict quality check before dispatch.
54. What if the product is damaged on delivery?
Report immediately with photos; we will offer replacement or refund.
55. How do I find the right size?
Refer to our detailed size chart available on each product page.
56. What if the size doesn’t fit?
You can return or exchange within the return policy period.
57. Do you provide stitching services?
Currently, we sell stitched and unstitched products; stitching services are not provided.
58. Are measurements in inches or centimeters?
Measurements are provided in both for your convenience.
59. Do you offer discounts or promo codes?
Yes, check the homepage or subscribe to our newsletter for exclusive offers.
60. Can I use multiple promo codes on one order?
No, only one promo code can be applied per order.
61. Are there special discounts for festivals?
Yes, we offer special festive sales and discounts.
62. What is a Banarasi saree?
A traditional silk saree from Varanasi known for its rich embroidery and zari work.
63. What is the difference between a lehenga and a ghagra?
Both are traditional skirts, but lehengas are often more heavily embroidered and paired with a choli and dupatta.
64. What types of embroidery are featured on your suits?
Includes zari, zardozi, mirror work, chikankari, and more.
65. Are your products handcrafted?
Many of our products feature handcrafted embellishments by skilled artisans.
66. How is my order packaged?
Orders are carefully packed to ensure safety during transit.
67. Can I gift wrap my order?
Gift wrap options are available on select products.
68. How can I contact Vastradi customer support?
Via email, phone, or live chat on the website.
69. What are your customer support hours?
Monday to Saturday, 9 AM to 7 PM IST.
70. How do I search for specific products on Vastradi?
Use the search bar with keywords like "red silk saree" or "men’s sherwani."
71. Does Vastradi recommend products based on my search?
Yes, AI-powered suggestions appear based on your browsing and search history.
72. Can I filter products by price, size, or color?
Yes, advanced filters are available on category pages.
73. Where to buy affordable ethnic wear online in India?
Vastradi.com offers trendy and affordable ethnic wear with quality assurance.
74. Best online store for sarees in India?
Vastradi is among the top online saree stores featuring diverse styles.
75. How to choose the perfect lehenga for weddings?
Consider fabric, embroidery, color, and comfort. Vastradi offers detailed product descriptions to help.
76. Are there any eco-friendly or sustainable products on Vastradi?
We are gradually adding eco-friendly fabrics; check product details for sustainability tags.
77. Can I get designer ethnic wear on a budget?
Yes, Vastradi offers a wide range of budget-friendly designer-inspired wear.
78. How do I reset my password?
Use the "Forgot Password" link on the login page to reset via email.
79. Can I save items to a wishlist?
Yes, registered users can save favorites for later.
80. Is Vastradi mobile-friendly?
Yes, the website is fully responsive for mobile and tablet users.
81. Can I download invoices from my account?
Yes, invoices are available in your order history.
82. Does Vastradi have a loyalty or rewards program?
Currently, we offer exclusive discounts for newsletter subscribers.
83. How often does Vastradi offer sales?
Regular sales happen during festivals, end of season, and special events.
84. Can I pay using wallets like Paytm or PhonePe?
Yes, UPI and major wallets are accepted.
85. Is international currency supported?
Prices are in INR; international buyers may use currency converters via their banks.
86. Does Vastradi share my information with third parties?
No, user privacy is strictly protected as per our privacy policy.
87. How can I unsubscribe from newsletters?
Use the unsubscribe link at the bottom of any email.
88. Can I get styling tips for ethnic wear?
Our blog section offers tips and inspiration for styling ethnic outfits.
89. How do I store my sarees and lehengas properly?
Store in cool, dry places, preferably in cotton bags to avoid fabric damage.
90. What ethnic wear is trending this wedding season?
Heavy embroidery lehengas, pastel sarees, and fusion kurtis are trending.
91. Do you offer maternity ethnic wear?
Yes, comfortable and stylish maternity-friendly kurtis and suits.
92. Is there a kids ethnic wear collection for festivals?
Yes, festive collections for kids including lehengas, sherwanis, and more.
93. What courier partners does Vastradi use?
We partner with trusted couriers like FedEx, Delhivery, and India Post.
94. Can I change the delivery address after ordering?
Address changes are possible only before dispatch. Contact support quickly.
95. What happens if I am not available to receive the package?
The courier will attempt redelivery or leave a notice for pickup.
96. Can I return a product if I don’t like the color?
Yes, if it’s unused and in original packaging within the return period.
97. What if the product is defective?
Report immediately for a full refund or replacement.
98. Are shipping charges refundable?
Refund policies on shipping charges depend on the reason for return.
99. Do you have a customs duty charge for international orders?
Customs and import duties depend on the destination country and are borne by the buyer.
100. How long does international shipping take?
Usually 10-20 days depending on customs clearance.
101. Can I request custom embroidery or designs?
Currently, we don’t offer custom orders but plan to introduce soon.
102. Do you have wholesale or bulk order options?
Yes, contact us for bulk orders and corporate purchases.
103. Do you have a physical store?
Currently, Vastradi operates exclusively online.
104. Can I write product reviews?
Yes, logged-in users can review products.
105. Are there any membership benefits?
Members get early access to sales and special discounts.
106. What’s the best ethnic wear for Navratri Garba?
Lightweight lehengas and chaniya cholis with vibrant colors are best.
107. Do you sell Diwali special ethnic outfits?
Yes, we have curated festive collections every Diwali season.
108. How to find the best sarees online in India?
Use keywords like “best sarees online,” “designer sarees India,” and check user reviews on Vastradi.
109. Which fabric saree is best for summer?
Cotton and chiffon sarees are breathable and ideal for summer.
110. What are the trending colors for ethnic wear this year?
Pastels, jewel tones, and metallics are trending.
111. How to initiate a return/exchange on Vastradi?
Log in, go to your order, select ‘Return’ or ‘Exchange,’ and follow the instructions.
112. What is the return window for products?
Usually 7-15 days from delivery date.
113. Is payment refundable if I cancel my order?
Yes, full refunds are issued for canceled orders before dispatch.
114. How do I know my payment was successful?
Payment confirmation is displayed on screen and emailed to you.
